Whirlpool 6.4 cu. ft. Smart Slide-in Electric Range with Air Fry, when Connected

Love the computer. Very intuitive and easy to understand settings. Cooked my first meal quite well

After purchasing at Home Depot, it took over 6 months to get delivery. This range was apparently on back order and holding everything up. We purchased 4 major Whirlpool appliances well over $6,000. This Wi-Fi application has never worked as advertised with these appliances. It took several months of trial and error just to connect the appliances to Wi-Fi. Lessons learned: you may need to use the WPS feature on your router to connect. Therefore the WPS feature on your router must be enabled through your router settings online. Secondly and even more technical, you may need to connect to your appliance IP through the Internet with a laptop or PC from your home network before you can connect via any mobile devices. In summary Wi-Fi connection to your appliances using this app is far to technical and complicated for the average appliance owner and then only the primitive features are available. Only Minimal Wi-Fi features are functional. The application will not allow setting any of the appliance specific “preferences” without returning the error code “Error updating appliance preferences. Please try again later”.... Later has come and gone over the past year. I have submitted several work orders with whirlpool that have only wasted my time without any resolution. Previous open tickets with Whirlpool tech support have been closed without resolving the issue. They did not contact me in regard to any of the open tickets they closed. I later discovered that they may have tried but they use a RoboCaller protocol which is blocked by my phone service carrier as well as several other carriers and consumers. I have told them several times not to contact me from blocked robocalls or from the same number. This only makes a convenient excuse for Whirlpool’s failed attempts to contact the consumer. Checking for software updates via this app will crash the application and you will need to force close the application. The software update seems to be unresponsive from the preferences menu. It just says loading for a few seconds and disappears without any update notices. When you go back one menu then the software update notice finally appears stating software is up to date. The “dismiss notice” radio button does nothing and the application becomes unresponsive (crashes). You must then force close the application and log back in. The Whirlpool tech support frequently fails to correctly identify these issues. So there can simply be no resolve if the issue is not accurately identified. I get an overwhelming perception that Whirlpool tech support Representatives simply don’t care. This has been the case for several help tickets. Today I spoke with a Whirlpool representative again who failed to listen and continuously spoke over me with erroneous feedback and unskilled understanding of the problem. He eventually initiated an argument with me until I demanded to speak with a lead. The lead however was receptive and effectively documented the problem. These Wi-Fi appliances along with this application were chosen to improve the quality of life for a disabled Veteran with traumatic head injuries. He needs the advantages of Wi-Fi augmented devices to cook and clean however this defective application and the inability of Whirlpool to effectively and efficiently resolve systemic technical problems has become a real nightmare for this Veteran who has invested his savings of $6,000 on worthless mobile application enabled appliances. After the Whirlpool techs did something online with the range, it is no longer operating at all. The controls are now Locked and the display is unresponsive to any human interaction except turning on the oven lamp. I waited since last week for an exchange approval because parts are on back order. They called this week using the robocaller again so per voicemail I missed their call again. I called back immediately only to wait 25 minutes on hold and another 29 minutes to sort things out. I have no idea how long until delivery this time. (Last time was 6 months). These faulty new appliances and delivery delays have caused me to cancel thanksgiving at my home for 2 years in a row. I would strongly advise looking elsewhere for Wi-Fi enabled appliances. Whirlpool Corp is clearly lagging far behind in this age of technology in that regard

I love the way my whirlpool smart range looks. It looks custom and built in. The 5th “ warmer” burner is a convenient touch.

I purchased this stove a month ago and I love the features and technology of this stove. Baking/cooking is a dream!!! Looking forward to making the Thanksgiving Turkey this year!

Bought this about a month ago therefore am still learning how to use it. So far am very satisfied with oven and stove. Only setback is how to keep it pristine clean like new!